Shipping policy
What locations do you ship to?
Lucky for you, we are currently offering free worldwide shipping on
every order! We package & ship orders to nearly every country across the globe but transit time will vary from location to location.
How long does it take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of
our domestic and international warehouses, depending on the fastest
shipping method available to your location. We typically take 1-3
business days for handling & processing your order. The typical delivery
time frame is anywhere from 1-9 business days. Depending on your
location, you might receive items much earlier. Please allow extra time
during our busy season as postal delays are out of our control.
Additional factors such as distance, customs, natural disasters may
cause further postal delays. Tracking information, including the carriers,
are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please
matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order.
Sometimes additional delays may arise the are beyond our control such
as postal delays or customs inspections. Thank you for your patience
and understanding!
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost
packages. If your order happens to get held at customs, lost in transit,
or returned to us for any reason, we have your back! The postal service
is out of our control once your package leaves our warehouse.
However, in cases like this, because the packages are insured, we will
send you a new package with priority shipping and full tracking, if
possible. Please see our refund and return policy for when these might
be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes
completely covered on our end. However, depending on your location
and laws in your area, you may be liable to pay for duties and taxes
once you receive your order. Import taxes, duties and related customs
fees may be charged once your order arrives to its destination, which
are determined by your local customs office. Please seek additional
guidance based on your location and the associated import laws.
Payment of these charges and taxes are your responsibility and will not
be covered by us. We are not responsible for delays caused by the
customs department in your country. For further details of charges,
please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy
states. If this is the case, please contact us (luminovas01@gmail.com) as soon as possible and we
will do everything we can to help you resolve any situation that we
have control over.